现在使用休息网络服务将Avaya IVRS与服务集成

Question

现在我必须通过Java休息Web服务将Avaya IVRS与服务集成。如果用户通过Avaya IVRS拨打电话，他可以选择通过他们的电话键盘从菜单中进行选择，并执行以下功能： - 1.添加票证2.更新票证3.关闭票证 我已经编写了代码来创建和更新机票，但我不知道如何与服务整合。

///////////////////////////////////////////////// 
    // POST OPERATION -- Create a new Incident ticket 
    ///////////////////////////////////////////////// 
    String endpointPOST = baseURI + "/in"; 
    PostMethod post = new PostMethod(endpointPOST); 
    post.addRequestHeader("X-AccessKey", accessKey); 
    post.addRequestHeader("Accept" , "application/xml"); 
    post.addRequestHeader("Content-Type", "application/xml; charset=UTF-8"); 
    post.setRequestBody("<in>" + "<customer COMMON_NAME=\"System_SD_User\"/>" + 
    "<description>Created from REST API Java Samples code</description>" + "</in>"); 
    try { 
    System.out.println("Execute POST request for " + endpointPOST); 
    // Execute POST request 
    int result = client.executeMethod(post); 
    System.out.println("Response status code: " + result); 
    System.out.println("Response body: "); 
    System.out.println(post.getResponseBodyAsString()); 
    System.out.println(); 
    } catch (HttpException e) { 
    e.printStackTrace(); 
    } catch (IOException e) { 
    e.printStackTrace(); 
    } finally { 
    post.releaseConnection(); 
    } 

    ////////////////////////////////////////////////////// 
    // PUT OPERATION -- Update an existing Incident ticket 
    ////////////////////////////////////////////////////// 
    String endpointPUT = baseURI + "/in/400001"; 
    PutMethod put = new PutMethod(endpointPUT); 
    put.addRequestHeader("X-AccessKey", accessKey); 
    put.addRequestHeader("Accept" , "application/xml"); 
    put.addRequestHeader("Content-Type", "application/xml; charset=UTF-8"); 
    put.setRequestBody(
    "<in>" + "<summary>Updated from REST API Java Samples code</summary>" + "</in>"); 
    try { 
    System.out.println("Execute PUT request for " + endpointPUT); 
    // Execute PUT request 
    int result = client.executeMethod(put); 
    System.out.println("Response status code: " + result); 
    System.out.println("Response body: "); 
    System.out.println(put.getResponseBodyAsString()); 
    System.out.println(); 
    } catch (HttpException e) { 
    e.printStackTrace(); 
    } catch (IOException e) { 
    e.printStackTrace(); 
    } finally { 
    put.releaseConnection(); 
    } 

Answer 1

如果您正在讨论Experience Portal，那么您有两种选择。您可以使用Orchestration Designer的内置REST客户端（文件/新建/ Web服务操作文件（REST）），或者在独立的项目中实施它，并将其余客户端连接到OD项目。