oracle 难题解决_企业支持–解决难题

oracle 难题解决

Unity的核心价值之一就是我们希望解决Hard Problems™。 从如何实施新功能到如何宣传新产品和服务，难题的形式和规模很多。 但是在Unity中，没有比支持团队更经常遇到棘手的问题了。 (One of Unity’s core values is that we like to solve Hard Problems™. Hard problems come in many shapes and sizes, from how to implement new features to how to advertise new products and services. But nowhere in Unity are hard problems encountered more regularly than in the Support team.)

Enterprise Support is Unity’s bespoke, top tier support package. For our Enterprise Support customers we are more like an additional tech team grafted directly into their company. The Enterprise Support team is comprised of a ***** commando unit that was sent to prison by a military court specialised group of engineers comprised of industry veterans that bring over 100 years of games development experience to your team (as well as one of the top 20 Mortal Kombat players in the US) that have worked on… well… let’s put it this way, you have probably all played at least one of their titles.

企业支持是Unity定制的顶级支持包。 对于我们的企业支持客户，我们更像是直接嫁接到他们公司中的其他技术团队。 企业支持团队由以下人员组成： 军事突击队送进监狱的突击队 由经验丰富的行业资深工程师组成的专业工程师团队，为您的团队(以及美国20位最顶尖的真人快打玩家之一)带来了100多年的游戏开发经验，他们一直在努力……好吧……这么说吧，您可能都曾打过至少一个冠军头衔。

My role, as a Developer Relations Manager (DRM) within the team, is to act as a point of contact for our Enterprise Support customers, to discuss all of their support needs, talk about the issues they have open, to help prioritise any issues that can span multiple teams or projects, and be a conduit for any feedback for Unity (usually “do this better!”, “make this easier to use!” or “Why haven’t you done this yet?”). We have weekly meetings so I can understand their games, their workflow and priorities, and I am solely focused on helping them ship titles. Because we all love it when a plan comes together, right? Internally, I also work hand in hand with bug assassins in the Sustained Engineering team to fix, backport and release patches as quickly as possible. And if worse comes to worse, and they do hit a production critical bug that is stopping them ship, then we crank it up to URGENT and will work directly with their team 24/5 to unblock their workflow. That’s right… 24 hours a day!

作为团队中的开发人员关系经理(DRM)，我的角色是充当我们的企业支持客户的联系点，讨论他们的所有支持需求，讨论他们所遇到的问题，以帮助确定所有问题的优先级可以跨越多个团队或项目，并且可以作为对Unity的任何反馈的渠道(通常是“做得更好！”，“使它更易于使用！”或“为什么还没有这样做？”)。 我们每周举行一次会议，因此我可以了解他们的游戏，他们的工作流程和优先事项，而我仅专注于帮助他们发布游戏。 因为当计划制定时我们都喜欢它，对吗？ 在内部，我还与Sustained Engineering团队中的bug刺客携手合作，以尽快修复，向后移植和发布补丁。 如果情况变得更糟，并且他们确实遇到了严重的生产错误，并阻止了他们的出货，那么我们将其提高为紧急状态，并将直接与他们的团队24/5一起解除他们的工作流程。 是的……一天24小时！

The Enterprise support team is nearly ten strong and expanding rapidly across the Americas, Europe and Asia. This expansion allows each DRM to have more time with each client, and as we are now spread across the globe, there is no excuse not to turn up to your office to help troubleshoot any problems.

企业支持团队近十人，并在美洲，欧洲和亚洲Swift扩展。 这项扩展使每个DRM可以与每个客户有更多的时间，而且由于我们现在遍及全球，所以没有借口不请您到办公室来解决任何问题。

One of our Enterprise Support customers are a great bunch of folks called ZeroLight, and what they do is slightly different from the standard Unity product. By different, I mean they do super hardcore car visualization work and produce some amazing content, all using Unity. ZeroLight has created the world’s most advanced real-time 3D car configurator and was also announced earlier this year as a visualization partner to Audi AG. They are also the developer of a bespoke digital car configurator for Italian supercar manufacturer Pagani. Check out the ZeroLight Unity profile.

我们的企业支持客户中有很多人称为ZeroLight ，他们的工作与标准Unity产品略有不同。 通过不同的方式，我的意思是他们使用Unity进行超级硬核汽车可视化工作并产生一些惊人的内容。 ZeroLight创建了世界上最先进的实时3D汽车配置器，并于今年早些时候宣布作为Audi AG的可视化合作伙伴。 他们还是意大利超级跑车制造商帕加尼(Pagani)量身定制的数字汽车配置器的开发商。 查看ZeroLight Unity配置文件 。

As a company of innovative professionals ZeroLight are always looking to push into exciting new areas and as such they ALWAYS provide us with Hard Problems™ to fix (and Unity likes hard problems, right!). Because the Enterprise Support team is entrenched with ZeroLight, we are able to understand their roadmap, feed in any information about upcoming features that are going to be useful, start conversations between them and our internal dev teams, and all this allows us to head off issues before they occur. While issues are an unfortunate fact of life for any software developer, having this level of involvement allows us to understand the context of any issues that are raised, and expedite fixes and workarounds with our dedicated Enterprise Support team and this, in turn, allows ZeroLight to maintain their high speed development pipeline and cutting-edge 3D real-time visualization applications. And, as the stuff ZeroLight are doing is super cool, we get to play with all their fancy new tech first. If you get a chance to see them at any VR events, definitely grab a go on their car de-constructor.

作为一家由创新专业人士组成的公司，ZeroLight一直在努力寻求激动人心的新领域，因此，它们始终为我们提供Hard Problems™来解决(而Unity喜欢困难的问题，对！)。 由于企业支持团队已经牢牢掌握了ZeroLight，因此我们能够了解他们的路线图，提供有关即将使用的有用功能的任何信息，开始他们与我们内部开发团队之间的对话，所有这些使我们能够出发问题发生之前。 对于任何软件开发人员来说，问题都是不幸的事实，但这种程度的参与使我们能够了解所提出的任何问题的背景，并通过我们专用的企业支持团队加快修复和变通办法，从而使ZeroLight保持其高速开发流程和尖端的3D实时可视化应用程序。 而且，由于ZeroLight所做的事情非常酷，因此我们首先要使用他们所有花哨的新技术。 如果您有机会在任何VR活动中与他们见面，请务必抢购他们的汽车解构函数。

So, if you have a problem… if no one else can help… and if you can find them… maybe you can hire… the Enterprise Support team. <Your Video “A-Team Theme Music” has been removed due to Copyright Violations>

因此，如果您有问题...如果没有其他人可以帮助您...如果您可以找到他们...也许您可以雇用...企业支持团队。 <由于侵犯版权，您的视频“ A-Team主题音乐”已被删除>

翻译自: https://blogs.unity3d.com/2015/12/14/enterprise-support-solving-hard-problems/

oracle 难题解决